Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it’s like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together – as they grow as individuals. If these words resonate with you, we should talk.
Job Overview
This role, part of the Canada New Accounts and Maintenance Team, is responsible for executing core daily processing work, supporting technology enhancements, and supporting of key business functions and related activities. It is a high volume and high impact department that is a critical part of a smooth onboarding journey of our clients. The associate shall be able to work in a highly collaborative manner with branch support teams and technology teams to understand areas of challenge and be ready to provide solutions and action them. The ability to interpret and understand other more complex documentation is critical, as it is the ability to identify, address and escalate account documentation deficiencies.
The position requires the interpretation of time-sensitive information and reports to ensure accuracy and adherence to strict controls. The associate must demonstrate a deep understanding of applicable rules, regulations, systems, operation of these controls; as well as the ability to identify inherent and emerging risks and their impact on the business-area functions with recommendations to mitigate.
They will lead and/or serve as a subject matter expert on medium sized business area projects or initiatives. Direct or manage one or more systems to deliver new technology or system upgrades through gathering requirements, developing and executing system tests, providing readiness sign-off and supporting all aspects of implementation. In addition, ensuring timely escalation of issues that would create significant risk to the project or initiative deliverables, or present risk to the firm or client, is critical to the role.
The position requires the interpretation of time-sensitive information and reports to ensure accuracy and adherence to strict controls. The associate must demonstrate a deep understanding of applicable rules, regulations, systems, operation of these controls; as well as the ability to identify inherent and emerging risks and their impact on the business-area functions with recommendations to mitigate.
They will lead and/or serve as a subject matter expert on medium sized business area projects or initiatives. Direct or manage one or more systems to deliver new technology or system upgrades through gathering requirements, developing and executing system tests, providing readiness sign-off and supporting all aspects of implementation. In addition, ensuring timely escalation of issues that would create significant risk to the project or initiative deliverables, or present risk to the firm or client, is critical to the role.
Read More About Job Overview
Skills/Requirements
Position Requirements
- High school diploma or equivalent required; bachelor’s degree preferred.
- 3–5 years of experience in financial services or a related field required. Familiarity with industry and business‑area‑specific regulations must be achieved within six months.
- Strong knowledge of complex systems and operational system interdependencies.
- In‑depth product knowledge may be required depending on the business area.
- Ability to identify process‑improvement opportunities, define business requirements, develop and execute test scripts, and support implementation with an understanding of upstream and downstream impacts.
- Strong communication skills with the ability to explain complex details to senior leaders, branches, vendors, and other external parties.
- Excellent time‑management and organizational skills with the ability to manage a moderate to heavy workload across multiple responsibilities.
- Strong analytical abilities, including intermediate proficiency with complex spreadsheets and formulas, Hyperion queries (Power BI?), report creation and analysis, and use of internet and external research resources.
- Understanding of supervisory controls and procedures and proficiency with Microsoft Word, Excel, database tools, and query tools such as Hyperion, Power and WebFocus to identify trends and support compliance investigations.
- Self‑motivated, detail‑oriented, and able to meet deadlines while working independently or remotely.
- Availability outside normal business hours may be required depending on business needs.
- Ability to make independent, subjective decisions on complex or high‑impact issues in short timeframes and communicate key decisions to internal and external stakeholders.
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We’re proud of our associates’ contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
It’s like professional
development in the
world’s largest sandbox.
Training, continuing education and mentoring – that’s only the beginning. Our headquarter campuses offer thousands of roles – and as many opportunities – for you to try new skills, get involved on different projects and step up as a leader. You’re in charge of your professional development. We just provide the opportunities.
Extra compensation
when you need it most –
with no ceiling on how
much you can earn.
And we really mean it. There is no ceiling on how much you can earn as we have a work hard and be rewarded philosophy. We also understand that new financial advisors might be more worried about the floor. So we provide a guaranteed salary for your first four years. Did we mention bonuses, commissions, profit sharing and travel awards?
“As hard as I want to work determines how successful my business can be.”
– Mark Audet, CFP Financial Advisor – St. Louis
Edward Jones Managing Partner
Our branch teams – including our BOAs – play a critical role in getting to know and truly understand each client.
Penny Pennington
Managing Partner
Come as you are.
We will teach you everything you need to know.
Our Branch Office Administrators come from many different career backgrounds. Sales. Marketing. Customer service. Even finance. But they have one thing in common: a desire for a rewarding career that empowers them to make a difference in people’s lives. Your training begins with six months of dedicated onboarding – and is built out with mentoring, learning plans tailored to your needs, and 6,000-plus at the Headquarters making sure you have everything you need to succeed.
Employee Testimonial
We are a firm of good people, doing meaningful work, all focused on helping our clients achieve their goals.
Tyler Kucera
Municipal Bond Trading – Tempe Headquarters
At Jones, the profit center is the branch office. Everything is focused on you – and your ability to serve the needs of your clients.
Jeff Allen
Financial Advisor – Tacoma, WA
I was transitioning away from a career I worked so hard for, but when I asked myself what mattered the most to me and the value of my work, it was the people I was helping. When I came across Edward Jones it was the perfect fit. I liked the idea of running my own business but not having to worry about the logistics of location, real estate, etc.
Nanette Fahrenbruch – Former Attorney
Financial Advisor with Edward Jones since 2000 – Lakewood, CO
You don’t have to have a financial background. Some of us have sales backgrounds, but some of us were teachers or engineers. I think that as long as you’re willing to work hard and have the resiliency to get through building your business, you can be successful.
Jennifer Heal, CFP
Financial Advisor – Roswell, GA
I am empowered to make decisions for our branch.
Linda Richards
Senior Branch Office Administrator – St. Louis, MO
Our clients need to know they are our priority at all times.
Jennifer Hernandez
Senior Branch Office Administrator – Irving, TX
It feels good to be able to work with the financial advisor to help our clients meet their personal and financial needs.
Gwen Peebles
Senior Branch Office Administrator – Oro Valley, AZ
There is a huge support system, not only within the region of financial advisors and our peers, the other BOAs. But you also have the headquarters to support you. A phone call away. I’ve never felt alone in this position. I’ve always felt like support was just around the corner.
Linda Richards
Senior Branch Office Administrator – St. Louis
Here at Edward Jones, we have an outstanding benefits package, I have had opportunities for branch and firm bonuses, and fun challenge awards we can earn each trimester. I love knowing there are opportunities for growth for me with this firm.
Jennifer Hernandez
Senior Branch Office Administrator – Irving, TX
Bring your skills and
experience here.
We’ll find a place to put
them to work.
Tech? HR? Marketing? Operations? You’ve got the skills. We’ve got the team. We are a large firm with many areas of expertise but each division is small enough for you to make an impact. And you can test the waters in other areas. We encourage it. Learning new skills and gaining leadership experience along the way.
Employee Testimonial
Although I’ve worked in the Information Systems division since I started at Edward Jones, I’ve had the pleasure of building relationships across divisions as I’ve worked on key projects for the firm.
Chris Koo
Firm Strategic Enablement Office – St. Louis Headquarters
Edward Jones has helped create a path to define what career trajectory can look like and, more importantly, how to realize the opportunities ahead. Personally, with a focus on performing at a high level, representing myself and my firm in a professional way and building trusted relationships, there is no limit to what can be achieved here.
Miquez C. Hadley
Branch Region and Development – St. Louis Headquarters
When it comes to your compensation, we want to be clear.
#1 Your performance drives your compensation – and we won’t limit it with earning caps. Not now, not ever.
#2 Our compensation is competitive and multi-faceted. Commissions and trimester bonuses – based on individual branch and firm profitability – make up the bulk of your variable income. But your total payout may include travel awards and profit sharing. And the opportunity to be rewarded for transitioning client relationships to financial advisors looking to grow.
#3 Our compensation is simple and transparent. We make it easy to understand how you are rewarded and strive to minimize grid changes. You know exactly what to expect and how to impact your results.
Our partnership structure frees you to focus on your clients.
Being a partnership makes us distinctly different from our competitors. More than a structure, it’s a mindset. And it permeates every aspect of our business. From how we work with each other – think collaboration not competition – to our long-term investment philosophy. It’s most at work in our shared focus on doing what’s right for the client. And it’s easy for us to do. Because we have no competing interests. No shareholders clamoring for short-term profits. We can take the long view, because we only answer to our clients. And to ourselves. Our financial advisors find this single-minded focus freeing. A clear mandate for success. And a clear path to get there.
Transitioning your practice is a difficult decision.
We’re here to help.
Moving your practice to another firm may be the most stressful decision of your professional life. We understand. And our transition team is here to help. From early days when you are just beginning to consider the opportunity. To that glorious first day of opening your practice. And our support is not one-size-fits-all. We will tailor your transition to you and your practice – with you leading the way. Ensuring a smooth transition for you and your clients. And a solid path forward for next-level growth.
Investing in You
As a valued branch-team member, you will share in the success of your branch – and the firm. Our market competitive compensation program recognizes your individual contributions, promotes a long-term career, contributes to your financial security and promotes the well-being of you and your family.
Upcoming Events
St. Louis, Tempe or Even Your Home.
Office assortment.
Opportunities are available in our two full-service U.S. headquarters facilities in St. Louis and Tempe, AZ, and some opportunities are available from your own home.
Headquarters Events
Occasionally we have recruiting events providing unique opportunities to network with hiring leaders and recruiters. Currently there are no events scheduled – please check back soon.
Connect with us at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for one of our “Meet the Edward Jones of Now” webinars. These confidential, 30-minute programs provides insight into our compensation structure, our business model, our training and support, and our client-centric solutions. Ask questions and get answers from Edward Jones financial advisors working in the field today.
Explore Our Webinars
Learn more at a virtual or in-person event
Learn how Edward Jones is built differently – and how our unique business model puts you in charge of unleashing your potential. Virtually or in-person, we’ve created several opportunities for you to network and learn more from current Edward Jones financial advisors.
Webinars
Register for our “Investing In You: The Edward Jones Financial Advisor Opportunity” webinar. This confidential, 30-minute program provides insight into what financial advisors do, valuable transferable skills and the ongoing support you’ll be provided throughout your career. Ask questions and get answers from Edward Jones financial advisors working in the field today.
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